FAQ

  • Inclusions

    Each Service Includes:

    White Background
    Unlimited Usage License – Product
    1 Year License – Digital – On Model
    Web Ready Assets
    Custom Sizing
    Natural Shadow
    30 Day Archived Storage
    Full Service Support

  • Exclusions

    Each Service Does Not Include:

    Choice of Gray Background
    Custom File Naming
    Catering
    Model Fee (s)
    Casting

  • Minimum Orders

    We do not have Minimum Orders

  • Turnaround

    15 Business Days.
    Calculated from 9AM EST on the next business day from the time we receive client products and / or shipment

  • Payment Terms

    Full Payment Required Up Front
    Credit Card payments incur 4% Processing Fee

  • Refunds

    No Refunds offered after payment has been made

  • Re-Shoots

    We accept re-shoots on up to 10% of all items for up to 2 business days after receiving the initial selects

  • Rush Delivery

    + 100% – Under 10 Business Days
    + 200% – Under 5 Business Days

    We reserve the right to accept rush deliveries in circumstances in which we are unable to accommodate

  • Set Build

    Sets requiring additional materials and / or resources will be billed seperately

  • Client Selects

    We allow 3 business days from date we send selects for approval to receive feedback from client
    Delay (s) in client approval will delay retouching turnaround

  • Merchandise Pickup

    Shipping / Messengers not included in estimated price
    Client may drop off or messenger products to our address using preferred carrier

  • Return Shipping

    Merch can be picked up from our office from 9 AM-6PM EST Monday – Friday.
    We do not accept pickups before / after the designated times
    If you would like to handle shipping, we can include shipping costs in your final outstanding balance invoice

  • Merchandise Management

    We assume no liability for lost and / or damaged merchandise

  • Merchandise Holding

    We hold merchandise for 3 business days after client has received initial selects.
    Merchandise will be available for return when client has approved final images.

  • Models

    Model Fees Not Included in Rates
    Model fees are estimates and vary depending on the final model choice (s)

  • Retouching - Inclusions

    Retouching includes:

    Retouch and Release round
    Cleanup
    Color Correction
    Brightness, Color, Saturation, and Contrast Adjustment
    Blemish Removal
    Cropping & Alignment
    Final Delivery to Client Specifications

  • Retouching - Exclusions

    Retouching does not include:

    Silo Path: + $ 5 / image
    Individual Markups: + $ 5 / image
    Additional Round: + $ 10 / image
    Customized / Individualized Retouching – $ 35 / image

  • Image Delivery

    Client Orders are delivered via Box.com or WeTransfer

  • Usage

    Unlimited Usage License – Product
    1 Year – Digital – On Model

  • Cancellations

    Cancellations occuring less than 5 business days prior to shoot date incur 100% fee.

  • Late Fees

    We reserve the right to charge late payments for collections after 30 days overdue

  • Scope Changes

    Scope changes to be billed as additional fees.
    We will inform client of all scope change (s) prior to initiating the optional fee.

  • Quotas

    E-Commerce – 40 sku / 40 images
    E-Commerce – 40 sku / 40 images
    E-Commerce – 40 sku / 40 images

    Daily Quotas to be determined based on the complexity of product (s)